Items that have been purchased directly from our online store are eligible for return within 30-day calendar days from the date of the order is delivered. Product must be unused in the same condition in which they were received.
To initiate a return please download our return form and complete the required steps. You may download the return form here.
Customers are responsible for all shipping expenses on the return of Rokum Outdoor products.
To exchange your Rokum products for another size, color or model, simply complete the return process here and reorder your desired Rokum product from our online store at your convenience.
Once your return is received and inspected a refund will be processed to the original payment method used on your order and a notification will be sent. Shipping charges are not reimbursable and will be deducted from the refund. If the item was a gift and shipped directly to you, a gift certificate in the amount of the return product minus shipping charges will be issued in lieu of a refund to the original payment method